Description: Following an uproar from consumers, the company that runs the Air Miles loyalty points program says it is cancelling plans that would have seen collectors lose any miles not used within five years. Source: BNN.ca.com – video report Date: Dec 02, 2016 Link: http://www.bnn.ca/air-miles-cancels-points-expiry-plan-following-customer-uproar-1.621570 Questions for discussion: How do you think this decision will … Continue reading Air Miles cancels points expiry plan following customer uproar